Security and privacy
Security, privacy and data retention
A gate app holds photos, phone numbers and movements of real people. We keep as little as we need, show it only to the people who need it, and delete it on a schedule.
What you get
PIN login, no SMS
Sign in with mobile number and a 6-digit PIN. The PIN is stored only as a keyed hash. Repeated wrong PINs lock sign-in for a while.
One-time activation codes
The society office hands each person a one-time code to start. Codes expire and can be revoked.
Each person sees only what they should
Residents see their own flat. Guards see the gate. Admins see their society. Treasurers see billing.
Private photos
Photos and files are not public. The app and portal open them through short-lived links.
Automatic deletion
Visitor photos are deleted after the number of days your society sets (30 to 365, default 90). Visitor names, phones and vehicle numbers are anonymised after 24 months.
Delete my account
Anyone can erase their account in the app. A person who has lost access can write to us.
Your data is never sold
We do not sell your society's data, and access is limited by role. This website sets no cookies and loads no tracking scripts.
Few permissions
Camera for photos, notifications, full-screen alerts for gate calls, and vibration. No location, contacts, SMS or microphone.
How it works
- Step 1
Collect little
Only what a gate and a society office need.
- Step 2
Show it narrowly
Access depends on the person's role and flat.
- Step 3
Delete on schedule
Retention rules remove photos and personal fields when they are no longer needed.
Good to know
- Where the data lives: GateBell runs on a server operated for Stynosoft in Europe. Google Firebase is used only for push notifications and crash reports. This is explained in the privacy policy.
- For resident, guard and visitor data, your housing society decides why and how it is used and Stynosoft provides the service on the society's behalf. Stynosoft is responsible for account security and technical data.
- This page is a summary. The privacy policy and terms are the binding text.
Frequently asked questions
Does GateBell sell your data?
No. We do not sell your society's data. It is shared only with the two services needed to run GateBell (push notifications and crash reports), as described in the privacy policy.
How long are visitor photos kept?
Your society chooses between 30 and 365 days, with 90 days as the default. After that the photo file is deleted.
Where is our data stored?
On a server in Europe operated for Stynosoft. Push notifications and crash reports go through Google Firebase. Both are described in the privacy policy.
Want to see this for your society?
Write to us and we will show you GateBell with your own flats and gates.