Complaints and helpdesk
Complaints and helpdesk for residents and committee
Instead of calls and WhatsApp messages that get lost, every complaint becomes a numbered ticket with a photo, a status and a thread, so nothing is forgotten and everyone can see progress.
What you get
Raise it in the app
Choose a category: plumbing, electrical, lift, cleaning, security, parking, noise or other. Add a description and a photo.
Numbered tickets
Each complaint has its own ticket number, so you can refer to it clearly.
Clear status
Open, in progress, resolved or closed. The resident can confirm and close, or reopen if it is not fixed.
A thread for every ticket
The committee and the resident reply on the ticket instead of in scattered chats.
Notified at each step
The committee is told about new complaints, and the resident about updates.
A queue for the committee
Filter by status in the web portal and work through the list.
How it works
- Step 1
Resident raises a ticket
Category, description and an optional photo.
- Step 2
Committee picks it up
Set it in progress and reply in the thread.
- Step 3
Mark resolved
The resident gets a notification.
- Step 4
Resident confirms
Close it, or reopen if the problem is still there.
Good to know
- A complaint can be seen by the residents of that flat and by the society's admins and treasurer. Other residents cannot see it.
- Complaint photos are deleted 12 months after the complaint is closed. The text stays.
Frequently asked questions
Can other residents see my complaint?
No. Only the residents of your flat and the society's committee admins can see it.
Who can close a complaint?
The committee can move it through any status. The resident can confirm it as closed, or reopen it from resolved or closed.
Can I attach a photo?
Yes, one photo per complaint, taken with your phone camera.
Want to see this for your society?
Write to us and we will show you GateBell with your own flats and gates.